Player support
Frequently asked questions
Everything you need to understand jobs, tickets, rosters, brackets, and withdrawals.
What is GamerBig?
GamerBig is a competitive Valorant platform where you complete micro jobs to earn tournament tickets, then use those tickets to enter Valorant tournaments and win cash prizes. Compete on the leaderboard and withdraw your winnings via PayPal.
How do I get started?
Create an account, verify your email, and browse available jobs in your dashboard. Accept a job, complete the task, submit proof, and earn tournament tickets once approved. You can then use those tickets to enter Valorant tournaments.
How do Valorant tournaments work?
After earning tickets through jobs, you register for an upcoming Valorant tournament by providing your Riot ID. Tournaments are coordinated through Discord, organized with brackets, and the top finishers receive cash prizes in their GamerBig balance.
Do I need a Riot account?
Yes, you need an active Riot account and Valorant profile to participate. When joining a tournament, provide your complete Riot ID in the PlayerName#TAG format so your identity and results can be verified.
How many tickets can I earn?
Each job awards a set number of tickets shown on the job card. Stack up tickets to enter our Valorant tournaments—the more tickets you earn, the more tournaments you can join.
How do I use tickets to enter tournaments?
Go to the Tournaments section in your dashboard. Browse upcoming Valorant tournaments and click "Join" to spend your tickets and secure a spot. You will need to provide your Riot ID during registration and use Discord for tournament coordination.
How do I win cash?
Compete in Valorant tournaments and place in the top spots. The admin credits winnings directly to your cash balance. Withdraw your cash balance to your PayPal account anytime (minimum $5).
What kind of proof do I need to submit for jobs?
Each job specifies the required proof (screenshots, text, or both). Follow the instructions carefully and make sure your proof clearly shows that you completed the task.
How long does admin review take?
Admin reviews submitted proofs as soon as possible. Review times may vary, but you can check your submission status in the My Jobs section.
Can I cancel a job I accepted?
Yes, if the job is still open and you haven't submitted proof, you can cancel it from your My Jobs section. This frees up the slot for other users.
How are tournament results tracked?
After a Valorant tournament concludes, the admin reviews the results and updates placements and prizes in the Registered Tournaments section. Winnings are automatically credited to your GamerBig balance.
Do I need a Discord account?
Yes, Discord is used for tournament coordination and check-in. You will need to join our Discord server and provide your Discord username when registering for tournaments. Important updates and notifications are sent through Discord.
Why is my account blocked?
Accounts may be blocked if there is suspicious activity or a violation of terms. If you believe this is a mistake, contact us through the messages feature in your dashboard.
Is there a minimum payout?
Yes, the minimum withdrawal amount is $5. Winnings are paid out directly to your PayPal account. Withdrawals are typically processed on the 25th of each month.
How do I contact support?
You can send a message to the admin directly from your dashboard's Messages tab. You can also reach us through our Discord server. Admin will respond to your inquiry as soon as possible.